Information
At Heaven-fresh, we understand you have questions about carpet and upholstery cleaning. We've compiled this FAQ to provide clarity and ensure you feel confident in choosing our services in East and West Sussex.
Frequently asked questions
Are you a local business?
Yes, we’re a family-run carpet cleaning company in Horsham and Sussex and parts of Surrey . We serve homes and businesses in the local area.
Your carpet will typically be fully dry in around 3 hours. Just keep in mind that factors like temperature, humidity, and how much air the carpet gets can affect the drying time.
What cleaning method do you use?
We use the HWE or Hot Water Extraction method.This method is safe for carpets, people, and pets, leaving everything clean and fresh.We use eco friendly products too
Do you move furniture?
Yes, we only move small furniture during cleaning. In most cases larger funiture like sofas and beds don't need to be moved, generally if they are on legs we can get reasonably far under them without moving them. If you do require the full carpet cleaned then removing the large furtiture before our arrival would be appreciated. ie:end of tenancy etc
How long does it take to clean my carpets?
We usually spend about 1 - 2 hours cleaning a carpet. However, the total time can vary based on factors like room size, how much small furniture needs moving, and how dirty the carpet is, also if stain removal is required.