F. A. Q

At Heaven-Fresh Carpet and Upholstery cleaning, we understand you may have questions. We've compiled this FAQ to provide clarity and ensure you feel confident in choosing our services in the local area. 

Frequently asked questions

Are you a local business? 

Yes, we are based in Horsham and cover Sussex and parts of Surrey . We serve homes and businesses in the local area.

 

How long will it take for my carpet to dry?

Your carpet will typically be fully dry in around 2-3 hours. Just keep in mind factors like temperature and humidity this can affect the drying time.

 

What cleaning method do you use?

We use the HWE or Hot Water Extraction method. This method is safe for carpets, people, and pets, leaving everything clean and fresh. We also use eco friendly products too! In some cases when removing stains etc we may use a sightly more aggressive product. 

 

Do you move furniture?

Yes, we move small furniture during cleaning. In most cases larger funiture like sofas and beds don't need to be moved, generally if they are on legs we can get reasonably far under them without moving them. If you do require the full carpet cleaned then removing the large furtiture before our arrival would be appreciated like an end of tenancy etc for example. 

 

How long does it take to clean my carpets?

We usually spend about 1 - 2 hours during a clean. However, the total time can vary based on factors like room size, how much small furniture needs moving, and how dirty the carpet is, also if stain removal is required. 

 

 

Any questions you may have that we haven't covered here please get in touch. 

 

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